Contributors:
Support
WebinOne Support
Support Tickets
Support Ticketing is fully integrated with your WebinOne Portal and is your primary point of contact for the WebinOne team.
If you have any issues, need development services, or have general questions, you can contact the friendly and responsive team straight from your Portal.
Support Tickets will be listed here and show their current status and full chat history.
You can reply directly through the Portal interface or simply reply to the support ticket email to add to the chat history.
Live Chat
Live Chat is also available throughout our support hours and can be accessed via any page of the WebinOne website (lower right hand corner).
Live Chat is best suited for general questions, sales enquiries. Many technical questions can also be answered, although if issues may need further investigation or developer assistance, consider submitting a support ticket so your question/s can be directed accordingly.
Support Hours
Our support hours cover 20hrs a day, 5 days a week.
As a general guide, below is the approximate coverage per key timezones around the world.
- London / Copenhagen: 10pm - 5pm
- San Francisco / Vancouver: 2pm - 10am
- New York: 5pm - 1pm
- Sydney: 9am - 5pm
- Auckland: 11am - 3am
Paid Services
Paid services are also accessible via the “Paid Services” button at the top of the page.
Community Assistance
As well as Support Tickets monitored by the WebinOne team, you'll find an actively growing and supportive partner community that may also be able to help you.
Below are the best ways to reach out:
Community Resources
WebinOne Community Forum
WebinOne forum is the best place to get help with WebinOne from fellow resellers/users and WebinOne staff.
Facebook Group
Please also join our Facebook group where the growing community is sharing ideas, best practices and supporting each other.
Slack Channel
As a WebinOne Reseller you have access to our community Slack channel where there are some great conversations and further support happening.
Contact us for an invite if you don't already have access.
Treehouse Community
A collaboration of WebinOne users that aim to be a catalyst of success for all those exploring, starting and mastering the WebinOne platform - with a focus on web design & development, digital marketing, and business prosperity.